Privacy Policy

Last updated: 13 August 2026

Ricreations ("we", "us", "our") provides creative marketing, brand identity, motion design, digital marketing and web development services. This policy explains what information we collect when you interact with us — through our website, WhatsApp, social media, or email — and how we use it.

Information we collect

Contact details you provide directly: name, phone number, email address, business name and location.
Messages you send us via WhatsApp, our website contact form, email, or social media, and the content of those conversations.
Basic technical data from our website (e.g. pages visited) via standard analytics tools.
Information about the services or products you enquire about.

How we use your information

To respond to enquiries and provide quotes for our services.
To provide access to case studies you request.
To deliver, manage and support projects you engage us for.
To follow up on enquiries and, where relevant, share project updates or renewal reminders.
To improve our services and communications.

WhatsApp and messaging

If you message Ricreations on WhatsApp, your phone number, name, and message content are processed to respond to you and, where applicable, stored in our customer relationship system so we can keep track of your enquiry. We do not use your WhatsApp number for unsolicited marketing.

Third-party services

We use trusted third-party platforms to operate our business, including Meta/WhatsApp Business Platform (for messaging), Brevo (for contact and communication management), Make.com (for workflow automation), and Web3Forms (for processing website form submissions). These providers process data on our behalf and maintain their own privacy and security standards.

Data retention

We retain your information for as long as necessary to respond to your enquiry, deliver a project, or meet legal and accounting obligations, after which it is deleted or anonymised.

Your rights

You can ask us to access, correct, or delete the information we hold about you at any time by emailing us using the contact details below.

Contact us

For any questions about this policy or your data, contact us at info@ricreations.co.za.